Challenge

The client lacked the same type of offsite parking competition as many other airports. Instead, passengers often choose to depart from nearby airports or to use ridesharing apps. As part of the efforts to attract more passengers and improve the passenger experience, the client's leadership sought out a parking solutions provider that could provide exceptional service and support.

Solution

ABM provided onsite management and accounting as well as customer service ambassadors. ABM also provided consultative support on operational issues, such as the construction and layout of new parking facilities and strategies to attract new customers. Some of these solutions included:

• Improved signage to ease navigation challenges in a newly built parking garage
• Better promotion of the value of parking, such as its convenience, new facilities, safety, and cleanliness.
• Implementation of a loyalty programme for frequent parkers, which provides them with free and discounted services
• Reservation programme that allows customers to reserve in advance

Due to the fast growth of the airport, modernisation and future-proofing were important initiatives for the client. Two of the primary focus areas for the airport were revenue control systems and electric vehicle (EV) charging stations. To simplify the process of evaluating and onboarding new suppliers, ABM has facilitated presentations with vetted EV charging and revenue control technology providers.

• Largest, busiest airport in Kansas
• #3 in USA Today’s 10 Best Small Airports 2020
• Completed a $200M renovation in 2015, including a $40M parking facility

Benefits

As a trusted partner of more than two decades, ABM has helped the client maintain high levels of service quality as its passenger counts have increased and its facilities have expanded.

• Five-years average staff tenure.
• Positive feedback from focus groups enabled the airport to explore new marketing tactics and pricing stuctures.
• The client doesn’t have to use its own staff or engage another supplier for ad-hoc services now that ABM delivers them.